Dec
26
2012

Fix : unable to sign in to windows 8 PC with Microsoft account

This post produces some possible solutions to a problem with your windows 8 PC, where you cannot log in to your windows 8 PC with your Microsoft Account. There can be a few possible reasons why this problem might occur.

Reason / Resolution 1

Antivirus Software

If you have upgraded to Windows 8 & you had an antivirus installed in your PC prior to the update ( which you did not disable or uninstall ), it might be a reason for this error. Some incompatible or unsuited version of your antivirus software might delete some of the important Windows 8 core operating registry entries. An example is Webroot Software .

  • Log in with a local account
  • Uninstall your Antivirus software
  • Retain your license key or activation information for your Antivirus / Security software for future installation
  • Restart your computer again in local account
  • press Windows logo key + X
  • Click on Command Prompt (admin)
  • type SFC /SCANNOW
  • Let the process finish
  • Restart your computer
  • Try to login with your Microsoft Account
  • Download and Install the latest version ( Windows 8 Compatible ) from the Software Manufacturer’s website
  • Activate using the license information your saved before.

If this does not solve your problem

Reason / Resolution 2

Sometimes for some reason application access is revoked by the server.

  • Just use any other computer to open http://account.live.com
  • Login with your Microsoft Account
  • Click on Edit Security Info
  • Check if your PC is listed here
  • If not, Login with a local account in Windows 8
  • Open the same website mentioned above
  • Go to Edit security info
  • Click on Add Trusted PC
  • Click on Save

If this does not work

Reason / Resolution 3

  • Check your language options to make sure you are entering your password in the correct language

If nothing works you can:

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About the Author:

Shantanu is a Windows Enthusiast, a troubleshooter & a writer. He is a Microsoft MVP in Windows Expert - IT Pro from 2007. You can check out his other work @ www.shantanukaushik.com

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