Jan
18
2017

Fix: Unable to open Diagnostic options WinRE Windows 10

This post will help you fix an issue with your Windows PC, wherein when you try to open the diagnostic options | recovery console in Windows, you either get an error reading “Unexpected handler” or the recovery options just won’t open. Follow this step-by-step guide, If in case you are unable to open the Windows Recovery Environment (WINRE):

Method 1:

  • Shutdown your PC
  • Disconnect any and all add-on devices like printer, scanner, external keyboard /mouse, projector or monitor, or any network device
  • Restart your PC
  • If you are able to boot into Windows, disconnect any network you are connected to
  • Press Windows logo key + X (To open power menu)
  • press A or click on Command Prompt(Admin)

windowslogokey X

  • Click on Yes
  • In this elevated command prompt, type SFC /SCANNOW
  • Press Enter

SFC

  • This will check your system files for integrity
  • If any discrepancies are found, they will be fixed after initial check.
  • After the process completes, restart your machine
  • Check if the problem is solved

Method 2 : Recovery Drive | Bootable Drive (IF you are not able to boot into Windows)

  • If you have created a Recovery drive for Windows, Use that for booting
  • If you haven’t created a recovery drive, follow the steps here to make one
  • Or
  • You can use your Windows installation DVD/USB to boot
  • Once you boot from it, Select your language, keyboard option
  • Click on Next

repair

windows10_repair_boot

  • Now, Click on Repair your Computer, in the left bottom corner as shown above
  • Click on Troubleshoot
  • Now Click on Advanced Options
  • Click on Startup Repair

Alternatively: Method 3: Refresh | Reset your PC

This should fix your issue, if not let me know & i will try to troubleshoot your issue further

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About the Author:

Shantanu is a Windows Enthusiast, a troubleshooter & a writer. He is a Microsoft MVP in Windows Expert - IT Pro from 2007. You can check out his other work @ www.shantanukaushik.com

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